Responsible Gambling at Cazimbo

Responsible Gambling at Cazimbo

Pokies and casino games are entertainment, not a way to make money. Cazimbo provides a set of safer-gambling tools so you can set boundaries before you play, not after a session has gone longer or further than planned.

These tools exist because gambling affects everyone differently. What feels like harmless fun for one player can become a problem for another, and the earlier you put limits in place, the easier they are to stick to. This page explains what each tool does, how to switch it on, and where to get confidential help in Australia if gambling has stopped being fun.

Gambling is strictly for adults aged 18 and over. If you're under 18, this site and its games are not for you.

Safer gambling tools and what each one does

Cazimbo's account controls let you shape how, when and how much you play. Each one is opt-in and sits in your account settings, and you can request changes through support if you can't locate a setting yourself.

Setting a limit on your account

Limits work best when you set them before you deposit, while you're thinking clearly about what you can afford. Here's how to put one in place:

1. Log into your Cazimbo account and go to account settings.
2. Find the limits section covering deposits, losses or session time.
3. Choose the type of limit: daily, weekly or monthly.
4. Enter an amount or time that fits comfortably within your budget, not your maximum.
5. Confirm the change and check it's reflected in your account summary.
6. Contact support if you want to lower a limit immediately or if you can't find the setting.

Lowering a limit takes effect straight away in most cases. Raising a limit or removing one entirely is designed to take longer, often with a cooling-off period, so a difficult moment doesn't undo a boundary you set deliberately.

Why a cooling-off period matters

The delay between requesting a higher limit and it taking effect is intentional. It gives you time to reconsider, rather than letting a spur-of-the-moment decision override the limit you set when you were thinking more carefully.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a period of time. It's a firmer step than a deposit or loss limit, designed for when you need a complete break rather than a smaller boundary.

To request self-exclusion, contact support or use the option in account settings. You choose the duration, and during that period you won't be able to log in, deposit or play. Marketing emails and promotional contact stop as well.

What happens during self-exclusion

• Your account is locked for the period you select.
• You cannot deposit, place bets or reactivate the account early by yourself.
• Any pending withdrawal is still processed according to standard verification steps.
• Promotional emails and notifications are switched off for the duration.

After the exclusion period ends

Once the period you chose has passed, reactivating your account isn't automatic. This gives you a moment to decide, with a clear head, whether you want to return at all.

Recognising the warning signs of problem gambling

Problem gambling doesn't always look dramatic. It often builds gradually, and the person experiencing it can be the last to notice. Signs worth paying attention to include:

• Spending more time or money on pokies than you planned, repeatedly.
• Chasing losses by depositing again to try to win back what you've lost.
• Borrowing money, selling things, or dipping into savings to fund play.
• Lying to family or friends about how much time or money you're spending.
• Feeling restless, irritable or anxious when you try to cut back or stop.
• Gambling to escape stress, boredom or low mood rather than for enjoyment.
• Neglecting work, study, relationships or sleep because of gambling sessions.

Noticing one or two of these signs doesn't mean there's a crisis, but it's a signal worth taking seriously. Setting a limit or taking a break early is far easier than recovering from a long run of losses.

If you notice these signs in someone else

Friends and family often spot changes before the person gambling does. Approaching the conversation without judgement, and pointing them toward confidential support, can make it easier for them to reach out for help.

Where to get help in Australia

Confidential support is available free, 24 hours a day, for anyone affected by gambling, whether that's you or someone close to you.

• Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for live chat, counselling and resources, available 24/7.
• Lifeline: call 13 11 14 for crisis support if you're struggling emotionally, at any hour.

These services are confidential, free and independent of Cazimbo. You can also use Cazimbo's own deposit, loss, time and self-exclusion tools alongside this support, they work well together rather than as alternatives to each other.

Frequently asked questions

How quickly does a deposit limit take effect on my account?

A new deposit limit, or a lower one, generally applies immediately once confirmed in account settings. Increasing an existing limit takes longer to activate, often involving a cooling-off period, so the change can't be rushed through in a vulnerable moment.

Can I self-exclude for a short period or only for a long time?

You choose the duration when requesting self-exclusion through account settings or support. The account stays locked for however long you select, and reactivation afterwards requires a separate, deliberate step rather than happening automatically.

What should I do if I think a family member has a gambling problem?

Start by talking to them calmly and without blame, then point them toward Gambling Help Online on 1800 858 858 or gamblinghelponline.org.au. The service also supports family members directly, even if the person gambling hasn't reached out yet.

Are responsible gambling tools free to use on Cazimbo?

Yes, deposit limits, loss limits, time reminders, reality checks and self-exclusion are account settings available at no cost. They're accessed through your account dashboard or by contacting support if you need help locating or applying one.

Is Gambling Help Online only for people who already have a serious problem?

No, the service is for anyone with questions about their gambling, including people who just want to check in early. Counsellors are available 24/7 by phone or online chat, and contacting them doesn't require a crisis first.